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network care
Network Care includes all the benefits of Wire Maintenance plus free diagnostics
on your Internet connection with no hourly labor charges.
Network Care guarantees the replacement of your DSL modem, if purchased from FairPoint
Communications, with no labor, configuration, or equipment charges. Low cost external
dial-up modems are also available under this program with no charge for labor.
What does Network Care cover?
- Labor charges associated with a technician's visit
- Inspection and testing of telephone lines and equipment, data wiring and modems
- Telephone and data jacks
- Replacement of defective wiring
- Correction of wiring errors in jacks and cross connect panels
- Replacement of defective modem if purchased from FairPoint
- Identification (but not repair or replacement) of any faulty components such as telephones and answering machines
Why should I get Network Care?
Peace of mind. With FairPoint's Network Care service, if you experience
problems with your phone line or Internet connection as a result of damage to your
wiring or jacks - problems such as static, cutoffs, trouble hearing or being heard,
or trouble getting on the Internet - the fix is just a phone call away. Notify us
and we'll dispatch a service technician to your home to locate the cause and repair
the damage at no charge.
What is not covered?
- Telephones, answering machines, cordless phones, computers, or any other customer premise equipment
- DSL modem will not be replaced if there are obvious signs of misuse or tampering, lightning strikes, or if it has not been protected by a surge protector.
- Wiring destroyed by fire, flood, or natural disaster
- Wiring and connecting separate buildings
- Wiring for new construction
- Businesses served by a PBX System
- Moves or adds to your existing telephone or data service. No wire will be installed or moved under this program.
When does Wire Maintenance take effect?
Wire Maintenance becomes effective immediately.
Inside Wire Standard
For basic telephony inside wiring, communications cable, type CMX, 2/24, outdoor
verified, category 3 rated, solid copper twisted pair shall be used. In addition,
the FCC has adopted a new standard for inside wiring as of July 16, 2000. This
standard dictates that for new construction, inside wire must be marked to indicate
compliance with the electrical specifications for Category 3. Inside wiring material
exceeding the minimum requirements may be used and should be marked to indicate its
characteristics.
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All telephone wire runs must be home runs, that is, individual/separate wire from the
Network Interface Device to each jack. Inside wire cannot be spliced or connected by
the use of wire nuts. When necessary, use a connecting block to extend wiring. Wire
should not be run across doorways, underneath carpets or flooring, attached to heating
pipes or ducts nor attached to or run in the same conduit as electrical power.
For trailers, safe and sanitary access to wiring areas must be available and wire must
be buried from the service pole to the access point. The buried wire from the service
pole to the access point is not part of the Network Care plan and the customer is
responsible for it. The access point must be a connecting block such as the 101B.
The customer must provide clear access to the entry point.
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