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wire maintenance
Wire Maintenance provides peace of mind by insuring the repair or
replacement of damaged telephone wiring and jacks in your home or
business.
Wire Maintenance covers wiring and jacks installed by FairPoint
Communications personnel, and wiring and jacks installed by
others that are in compliance with FCC Rules and Regulations for
Customer Provided Inside Wiring.
What does Wire Maintenance cover?
- Labor charges associated with a technician's visit
- Inspection and testing of telephone lines and equipment, data wiring and modems
- Telephone and data jacks
- Replacement of defective wiring
- Correction of wiring errors in jacks and cross connect panels
- Identification (but not repair or replacement) of any faulty components such as telephones, answering machines and computer modems
Why should I get Wire Maintenance?
Peace of mind. With FairPoint's Wire Maintenance service,
if you experience problems with your phone line as a result of damage
to your wiring or jacks - problems such as static, cutoffs, or trouble
hearing or being heard - the fix is just a phone call away. Notify us
and we'll dispatch a service technician to your home to locate the
cause and repair the damage at no charge.
What is not covered?
- Telephones, answering machines, cordless phones, computers, or any other customer premise equipment
- Wiring destroyed by fire, flood, or natural disaster
- Wiring and connecting separate buildings
- Wiring for new construction
- Businesses served by a PBX System
- Moves or adds to your existing telephone or data service. No wire will be installed or moved under this program.
When does Wire Maintenance take effect?
Wire Maintenance becomes effective immediately.
Inside Wire Standard
For basic telephony inside wiring, communications cable, type CMX,
2/24, outdoor verified, category 3 rated, solid copper twisted pair
shall be used. In addition, the FCC has adopted a new standard for
inside wiring as of July 16, 2000. This standard dictates that for
new construction, inside wire must be marked to indicate compliance
with the electrical specifications for Category 3. Inside wiring
material exceeding the minimum requirements may be used and should
be marked to indicate its characteristics.
All telephone wire runs must be home runs, that is, individual/separate
wire from the Network Interface Device to each jack. Inside wire cannot
be spliced or connected by the use of wire nuts. When necessary, use a
connecting block to extend wiring. Wire should not be run across
doorways, underneath carpets or flooring, attached to heating pipes
or ducts nor attached to or run in the same conduit as electrical power.
For trailers, safe and sanitary access to wiring areas must be
available and wire must be buried from the service pole to the access
point. The buried wire from the service pole to the access point is
not part of the Network Care plan and the customer is responsible
for it. The access point must be a connecting block such as the 101B.
The customer must provide clear access to the entry point.
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